Will I have to replace the tools I already use?
Usually not. We start with what you already use, check which connections are possible before agreeing to a build, and replace only what's costing you. Sometimes the answer is "keep the spreadsheet."
Does the AI make decisions on its own?
No. AI prepares the first pass. A named person approves anything that sends, pays, deletes, or changes a record. We write the stop-and-ask rules with you.
What will the free Snapshot tell me?
It uses your answers about one workflow to suggest a first fix, estimate its cost and show the next step. It cannot inspect your systems. You see your results without a call or email.
Do I own it, or rent it?
You own it. Once a build is paid for, the code, the data and the documentation are yours. Synergy Care or Synergy Evolve keeps it hosted and improving month to month, or you take a handoff and run it yourself.
Do I have to pay for a Diagnostic first?
Not for a Workflow Automation, and it's optional for a Team System. For anything bigger, yes: building the wrong thing well is the most expensive mistake in software. The Diagnostic maps and measures your workflow first, and you keep every document from it whether or not we build.
What if I need someone to build the fix?
Pick the build that fits. The free Snapshot prices it from your answers, and the pricing page lists what each build includes and its limits. The price is fixed before any build starts.
How is this cheaper than custom development?
We build with AI and review like engineers. The generation is fast; the judgment — data model, security, testing — is where our time goes. That's how a small business gets software that used to cost hundreds of thousands.
What results do you promise?
We agree the deliverables in writing and measure your starting point. We report what changed against that baseline. We do not promise savings we have not measured with you.
Is there a long contract?
No. A build is one time, and Synergy Care and Synergy Evolve are month-to-month. A Partnership Tier, if you want one, is a 3-month commitment with no onboarding fee.
Who owns the custom software?
Once the work is done and paid for, the software is yours and we transfer it to you. Your accounts and data are yours from day one. The agreement explains the permanent license to any reusable CSS components.
What happens to my current data — spreadsheets, QuickBooks, the old CRM?
We migrate it as part of the build, you keep the originals, and nothing is switched off until the new system has run alongside the old one. The Diagnostic's tool-and-data inventory is where that plan starts.
What happens after launch?
We train your team and hand over the documentation. Every build includes 30 days of Synergy Care; then stay on Care or Evolve, or run it yourself.