Start free
Start free.
Not ready to spend $1,000? Start with any of these. When one shows you a workflow worth fixing, the Diagnostic is the next step.
Ways to start free
AI Operations Snapshot
15 minutes on one workflow: what it costs you now and what to fix first.
Get my free SnapshotDIY kits
The frameworks we use with clients, to run on your own. Give us your name and email and we send the download.
See the kitsThe Field Manual newsletter
Short operating notes on handoffs, dispatch, SOPs and AI at work, sent when there is something worth sending.
SubscribeSynergy Sessions
A working hour on the third Wednesday of every month with Anthony Smith and Kimberly Campbell. About 15 minutes of teaching, then you work on your own business. Applications are reviewed.
Apply for a seatKent Chamber workshops
A monthly workshop with the Kent Chamber of Commerce.
Ask for the next dateDIY Kits
Not ready to hire us? Do it yourself, free.
These are the exact frameworks we use with clients, free to run on your own. Give us your name and email and we send the download link.
Owner Bottleneck KitFor owners whose day fills with questions, approvals and tasks that only move when they touch them. Log one normal week, sort what reached you, write down who decides what, and hand three items to your team for 30 days.
Bottleneck diary, pattern report, decision-rights template, and a 30-day pilot plan. Plus 56 ready-made decision rules, handoff scripts, and a 90-day plan. 12 files.
Get this kit
Team AI Starter KitFor teams already using AI tools at work with no shared rules. In one week you decide what AI may touch, write a short policy, give one role prompts for daily work, and train the team in an hour.
Connector map, AI use policy template, one role prompt pack, and a staff training checklist. Plus 45 prompts for five more roles, rollout scripts, and an AI tool vetting scorecard. 13 files.
Get this kit
Spreadsheet-to-System KitFor businesses running on spreadsheets nobody trusts, with the same details typed into several sheets. Map one key workflow, give each thing you track one master list with an owner, then decide: buy software, build it, or keep the sheets.
Story map, trusted-record template, and the build-or-buy framework. Plus 48 questions to ask vendors, a data migration tracker, and a cutover plan. 10 files.
Get this kit
AI-Built App Hardening KitFor owners whose team or a freelancer built an internal app with AI coding tools. Questions for the builder, the usual fixes, a test sheet for each release, and where a person must approve AI work. No code reading needed.
Readiness scorecard, fix checklist, AI output test template, and review-gate patterns. Plus 54 test cases, 17 prompts for your AI coding tool, and an incident runbook. 12 files.
Get this kit
Frameworks KitFor owners who want to run our eight frameworks on their own business. Price your Owner Tax, rank fixes by payback, write the rules, sign what AI never does, and test each change on a real Tuesday.
Owner Tax calculator, Payback Rank scoring, Never List, and a Tuesday Test walkthrough. Plus decision rule cards, a sign-off register, a record map, a permission register, and a four-ways check sheet. 13 files.
Get this kit
For owners who want all five. A start-here guide says which kit to open first, how each kit's results feed the next, and how to run all five in about 90 days.
Get this kitEvery file from all five kits, plus a guide to which kit to start with and a 90-day plan that runs them together.
- Owner Bottleneck Kit
- Team AI Starter Kit
- Spreadsheet-to-System Kit
- AI-Built App Hardening Kit
- Frameworks Kit
Rather not do it alone? The Diagnostic works one workflow with you in a week.
Ready to fix one workflow for real?
The Diagnostic maps it, measures it, and scopes the first fix in one week. The pricing page shows every step and what it costs.