The challenge
Guest vetting, seat-exclusivity checks, and directory updates took leadership 5 manual touches per guest or member, and 6 hours of admin a week. Follow-up after the Wednesday meetings ran on paper cards.
What we built
- One approval tap for guest vetting, seat-exclusivity checks, and directory updates
- ConnectQR at the Wednesday meetings, capturing each contact with its referral context
The results
Leadership admin fell from 6 hours a week to < 1 hour: 20+ hours a month back. Follow-up capture at the Wednesday meetings rose from < 20% on paper cards to 85%+, tracked with referral context.
How we did it: We counted leadership's touches per guest and member first, then cut each one to a single approval.
Frameworks at work: The Owner Tax
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