Operational Advisory & Coaching
Build the operating rules that let the team move without waiting.
CSS starts where work is most likely to become invisible: the intake, the handoff, the follow-up, the decision, the weekly number, or the owner's memory.
Intake / onboarding / delivery
Map the work so the next person sees the source, owner, status, and next action before the owner is asked to translate it.
First artifact: One current-state map and a first handoff rule.SOPs
Write the smallest usable standard: trigger, required context, action, evidence, owner, and exception.
First artifact: One role-usable SOP.Handoffs
Make the receiving person's acceptance visible. A handoff is not complete because someone sent a message.
First artifact: Handoff packet and acceptance rule.Follow-up rhythm
Turn “remember to” into a commitment with an owner, due context, and review path.
First artifact: Commitment board and cadence.Weekly numbers
Use a limited number only when it has a definition, source, owner, and decision attached.
First artifact: Weekly operating-review agenda.Delegation / owner dependency
Give a role a decision boundary and escalation route so ordinary work does not wait for the founder.
First artifact: Decision-rights card.AI operations
Identify where AI can prepare information or drafts while a competent person owns review and final action.
First artifact: AI operating assessment and review loop.Implementation support
Help the team move the approved rule into the real workweek, then inspect the exception before adding more complexity.
First artifact: Adoption and issue review.